Refund details

Refund details

Last updated: June 2026
Refund Policy
we are committed to providing a fair and transparent shopping experience.
This policy complies with the Australian Consumer Law (ACL).

1. Your Rights
   Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product:
   Is faulty or defective
   Is significantly different from its description
   Does not perform as expected
   Is not fit for its intended purpose
   If the issue is major, you may choose a refund or replacement.
2. 30-Day Return Policy
   We offer a 30-day return period from the date of delivery.
   To be eligible for a return:
   Item must be unused and in original condition
   Return request must be submitted within 30 days
3. Change of Mind Returns
   We accept returns for change of mind if:
   The item is unused
   The item is in original packaging
   Please note:
   Return shipping costs are the responsibility of the customer
   Original shipping fees are non-refundable
4. Damaged, Faulty, or Incorrect Items
   If your item arrives damaged, faulty, or incorrect:
   Contact us within 7 days of delivery
   Provide photo or video evidence
   We will offer:
   A replacement, or
   A full refund
   at no additional cost.
5. Return Process
   To start a return:
   Provide your order number
   Describe the issue (attach photo/video if applicable)
   We will respond within 24–48 hours.
6. Refund Processing
   Refunds will be issued to the original payment method
   Processing time: 5–10 business days
7. Delivery Issues
   If your order is delayed, missing, or has delivery issues:
   Please contact us first
   We will assist you in resolving the issue with the shipping carrier
8. Non-Returnable Items
   The following items cannot be returned:
   Used items
   Items damaged due to misuse
   Final sale items (unless faulty)
9. Order Cancellations
   Orders can be cancelled before shipment
   Once shipped, orders cannot be cancelled but may be returned